Fun with call centre staff
*ring ring*
Me: Hello?
Call centre guy: Yes hello, this is Steve from Wastyertime Services - is Mr... uhh... Eeq...bowl there please?
Me: Mr Who?
CCG:Ummm.... Eeqerball?
Me: ...could you spell that please?
CCG: I-Q-B-A-L
Me: Ohhhh! Mr Iqbal!
CCG: Yes, that's it! I'm so sorry, I-
Me: -Well, he's not here I'm afraid. Sorry! *hangs up*
-NB: My surname isn't Iqbal, I just used that as an example. My sister started the whole 'schooling call centre drones on spelling and pronunciation' thing - seriously, some of these guys don't even try, they just see a brown name, open their mouths, and spew out a few vowels expecting whoever answers to decipher it all. Hmph.
Me *bored and in a stupid mood*: 'ALLLEWWW?
Call centre girl: Hi-*bursts out laughing*
Me: HAHAHA! lol!
CCG: lol!
Me: Well, bye!
CCG: Goodbye!
-NB: Sadly, this conversation was the high point of my day.
Me: Hello?
Call centre guy: Hi, is that Miss McPagal? I'm calling on behalf of your bank, do you have a few minutes to do a quick survey?
Me: *what the hey, anything to waste 5 minutes of studying time* Uhhh... sure!
CCG: Really?! Great! Well, our records show that you recently made a transaction at our High Street branch, all my questions will relate to this visit.
Me: Ok...*vaguely remembers running in to deposit £40 or so in my emergency-petrol-fund-debit-card-account, and maybe checking my balance*
CCG: Right, please answer all of these questions on a scale of 1-10, where 10 is the best possible service, and 1 is service you were very unhappy with. How long was the wait?
Me: There was no wait, so... 10!
CCG: Great! Now, how was the general ambience? ...Did the cashier greet you politely? ...Did the cashier greet you by name? ...Were you happy with the service overall? ...Did you get good vibes from the wallpaper? ...How accurate was the clock? ...Blah blah blah? Blah?
Me: *Oh God, why did I agree to this?! I don't even remember this visit! I think the cashier was the blond guy... I was out of there in less than 2 minutes, for goodness sake! Hmmm, I'll just answer everything in a pattern, then go watch Psych.* 4... 5... 6... 5... 4... 5... 6...
CCG: Thanks for your time, have a nice day!
Two days later...
*ring ring*
Me: Hello?
Bank Manager: Hello, could I speak to Miss McPagal please?
Me: speaking...
BM: Hi, my name is something unmemorable. I'm calling about a survey relating to your recent transaction at Bank, High Street, Miss McPagal?
Me: Wait, I think I've done this already, sorry.
BM: Yes Miss McPagal, I just wanted to ask you some further questions about the responses you gave. You see, I'm the manager of High Street branch, and I was very concerned that you were unhappy with the service you received, and want to know what we can do to improve service in future.
Me: uh... to be honest, I can't remember much about the visit, I was only there for a couple of minutes, and-
BM: Yes yes yes. Well, you scored Andrew, your cashier, a 5 for his service. Obviously, I'm unhappy with this. What exactly were you unhappy with?
Me: I-
BM: WHAT DID ANDREW THE CASHIER DO WRONG?! We are committed to improving standards here. Andrew was very unhappy to receive a 5!
Me: I'm sorry! I was in a hurry, and I just said 5 for most things! I couldn't remember much, honest! Bye!
BM: Please come again! Bye!
I don't think I'm ever going to that branch again - if I saw Andrew, I would not be able to look him in the eye. I'm sorry, Andrew. Next time, I'll say 10/10 for everything. You deserve it.















